Managing IT as an Investment: Partnering for Success First edition; 191 pages ISBN: 0-13-009627-X ( by: Harris Kern and Kenneth Moskowitz )

Table of Contents Foreword Preface Acknowledgments Introduction Chapter 1 : The Maturing of IT as a Business Discipline The Value Chain and the Evolution of Information Technology The Message: Manage IT as a Strategic Asset Partnering for Success The Importance of Relationships Investing in Values Chapter 2: Consequence-Based Thinking Big-Picture Thinking Tapping In Common Language On the Mark: The Learning Experience Company Chapter 3 : Partnering The Global Matrix-ed Organization Business Cases Business Teams Operating Principles Partnering within IT Chapter 4 : Value Management Other Examples of Communication Value Example 1: Analyst Workstation Example 2: Workflow Manager Chapter 5 : Strategy Business Strategy Formation Process Enterprise Vision Technology Vision Strategy Does the Firm Have Adequate Objectives? Making Strategy Operational The Importance of the Performance Management Process How to Measure Progress (Part of Marketing IT) Chapter 6 : The Small Picture Communicating the Small Picture How to Translate "Geek Speak" Meeting Management Chapter 7 : Organization Alignment with the Business Technology Alignment Personal Productivity Services Group Applications Architecture Group The Evolution of Alignment Personal Productivity Services Group Desktop Development Group Training Department Evolution Chapter 8 : Human Capital Management Quality of Life Recruiting/Hiring Transitioning into the Enterprise Mentoring for Success Managing the Process Performance Management Process The Organization as a Career Chapter 9 : Investing in Values How We Succeed Values Action as Result of Values The Hidden Harvest Values of the Saturn Car Company Values Mission Statement Results Chapter 10 : CEO Roles and Responsibilities Leadership Partnership Education Flying Solo The Leadership, Partnership, Education Model Appendix A Sample Business Case Template Document Overview Document Amendment History Project Summary Strategic Rationale Overview Action Steps Financial Summary Supporting Information Project Team Preliminary Requirements Preliminary Project Scope Preliminary Time/Cost Estimates Other Considerations Assumptions Risks Sign-Off Appendix B Personal Productivity Services Organization Overview Desktop Development Group Overview Mission Charter Benefits Training Department Overview Mission Charter Benefits Help Desk Mission Charter Sample Help Desk Customer Service Survey Technical Support Mission Charter Second-Level Support Mission Charter Benefits Applications Architecture Overview Mission Charter Forms of Engagement Roles of Architecture Group Architecture Group Involvement Appendix C Desktop Development Standards and Procedures Project Lifestyle Request Management Gather High-Level Requirements Notifications Requirements Gathering and Analysis Role Definition/Notification Gathering Application Requirements Cost/Benefit Analysis/Feasibility Study Project Acceptance Project Charter Approval/Communication Project Planning List Phases, Activities, and Tasks Identify Resources Publish the Plan Design Reminder Documenting the Design Data Flow Diagram Entity Relationship Diagram Structure Chart Naming Conventions Relational Database: What's the Big Deal? Prototyping Technical Feasibility Prototype User Interface and Transaction Flow Prototype Scope Freeze Testing (End-User Acceptance) Test Plans and Cases Executing the Test Plan Rework Acceptance Pilot Test IT Pilot Parallel Test Training Course and Documentation Development Timing Resources System Administration Tasks Support Marketing Implementation Technical Standards Rollout Plan Maintenance/Change Control Post-Implementation Follow-Up System Performance Process Performance Appendix D Systems Development Contract User Responsibilities Project Ownership Dedicated Resources Sign-Off System Change Control Prioritization of Deliverables Time management IT Responsibilities Project Ownership Estimates Project Documentation Project Delays Application Prototypes System Testing Time Management Index