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Managing IT as an Investment
 
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    Managing IT as an Investment:
    Partnering for Success

    First edition; 191 pages
    ISBN: 0-13-009627-X
    ( by: Harris Kern and Kenneth Moskowitz )

     

    Table of Contents

    Foreword
    Preface
    Acknowledgments
    Introduction


    Chapter 1 : The Maturing of IT as a Business Discipline
    • The Value Chain and the Evolution of Information Technology
    • The Message: Manage IT as a Strategic Asset
      • Partnering for Success
      • The Importance of Relationships
    • Investing in Values
    Chapter 2: Consequence-Based Thinking
    • Big-Picture Thinking
    • Tapping In
    • Common Language
      • On the Mark: The Learning Experience Company
    Chapter 3 : Partnering
    • The Global Matrix-ed Organization
    • Business Cases
    • Business Teams
    • Operating Principles
    • Partnering within IT
    Chapter 4 : Value Management
    • Other Examples of Communication Value
      • Example 1: Analyst Workstation
      • Example 2: Workflow Manager
    Chapter 5 : Strategy
    • Business Strategy Formation Process
    • Enterprise Vision
    • Technology Vision
    • Strategy
      • Does the Firm Have Adequate Objectives?
    • Making Strategy Operational
    • The Importance of the Performance Management Process
    • How to Measure Progress (Part of Marketing IT)
    Chapter 6 : The Small Picture
    • Communicating the Small Picture
    • How to Translate "Geek Speak"
    • Meeting Management
    Chapter 7 : Organization
    • Alignment with the Business
    • Technology Alignment
      • Personal Productivity Services Group
      • Applications Architecture Group
    • The Evolution of Alignment
    • Personal Productivity Services Group
    • Desktop Development Group
    • Training Department Evolution
    Chapter 8 : Human Capital Management
    • Quality of Life
    • Recruiting/Hiring
    • Transitioning into the Enterprise
    • Mentoring for Success
    • Managing the Process
    • Performance Management Process
    • The Organization as a Career
    Chapter 9 : Investing in Values
    • How We Succeed
      • Values
    • Action as Result of Values
    • The Hidden Harvest
    • Values of the Saturn Car Company
      • Values
      • Mission Statement
      • Results
    Chapter 10 : CEO Roles and Responsibilities
    • Leadership
    • Partnership
    • Education
    • Flying Solo
    • The Leadership, Partnership, Education Model
    Appendix A
    Sample Business Case Template
    • Document Overview
    • Document Amendment History
    • Project Summary
      • Strategic Rationale
      • Overview
      • Action Steps
    • Financial Summary
    • Supporting Information
      • Project Team
    • Preliminary Requirements
      • Preliminary Project Scope
      • Preliminary Time/Cost Estimates
    • Other Considerations
    • Assumptions
    • Risks
    • Sign-Off
    Appendix B
    Personal Productivity Services Organization Overview
    • Desktop Development Group Overview
      • Mission
      • Charter
      • Benefits
    • Training Department Overview
      • Mission
      • Charter
      • Benefits
    • Help Desk
      • Mission
      • Charter
    • Sample Help Desk Customer Service Survey
    • Technical Support
      • Mission
      • Charter
    • Second-Level Support
      • Mission
      • Charter
      • Benefits
    • Applications Architecture Overview
      • Mission
      • Charter
      • Forms of Engagement
      • Roles of Architecture Group
    • Architecture Group Involvement
    Appendix C
    Desktop Development Standards and Procedures
    • Project Lifestyle
      • Request Management
      • Gather High-Level Requirements
      • Notifications
    • Requirements Gathering and Analysis
      • Role Definition/Notification
      • Gathering Application Requirements
      • Cost/Benefit Analysis/Feasibility Study
    • Project Acceptance
      • Project Charter
      • Approval/Communication
    • Project Planning
      • List Phases, Activities, and Tasks
      • Identify Resources
      • Publish the Plan
    • Design
      • Reminder
      • Documenting the Design
      • Data Flow Diagram
      • Entity Relationship Diagram
      • Structure Chart
      • Naming Conventions
      • Relational Database: What's the Big Deal?
    • Prototyping
      • Technical Feasibility Prototype
      • User Interface and Transaction Flow Prototype
    • Scope Freeze
    • Testing (End-User Acceptance)
      • Test Plans and Cases
      • Executing the Test Plan
      • Rework
      • Acceptance
      • Pilot Test
      • IT Pilot
      • Parallel Test
      • Training
      • Course and Documentation Development
      • Timing
      • Resources
      • System Administration Tasks
    • Support
    • Marketing
    • Implementation
      • Technical Standards
      • Rollout Plan
    • Maintenance/Change Control
    • Post-Implementation Follow-Up
      • System Performance
      • Process Performance
    Appendix D
    Systems Development Contract
    • User Responsibilities
      • Project Ownership
      • Dedicated Resources
      • Sign-Off
      • System Change Control
      • Prioritization of Deliverables
      • Time management
    • IT Responsibilities
      • Project Ownership Estimates
      • Project Documentation
      • Project Delays
      • Application Prototypes
      • System Testing
      • Time Management

    Index
     

     

     



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