IT People – Table of Content
Doing More with Less
( by: Kern, Pultorak, Dublisky, Giudicelli)
Table of Contents
Building a Competitive Organization
- IT is Like No Other Business
- Fixing the Foundation
- The IT Assessment
- The Workshop
- The Workshop Objectives
- The Workshop Schedule
- The Workshop Deliverables
- The Post Workshop
- Periodic Departmental Checkups
- Managing the Workload
- The IT Professionals’ Lack of Discipline
- The Generic Prescription: Discipline for IT Professionals
The People Issues
The Discipline of the IT Professional
- Understanding the Two Senses of the Word ‘Discipline’
- Do the Right Things: The Disciplines of the IT Profession
- Do the Right Things Right: Exercise Discipline
- Investing in Discipline for the IT Professional: Why Bother?
- Acquiring Discipline: ‘Get It’ and ‘Get On With It’
- ‘Get It’
- ‘Get on With It’
The Disciplines of the IT Profession
- A Survey of What Could Be on Your Plate
- Understanding the Process Disciplines
- The Incident Discipline
- The Problem Discipline
- The Change Discipline
- The Release Discipline
- The Configuration Discipline
- The Service Level Discipline
- The Discipline Availability
- The Capacity Discipline
- The Financial Discipline
- The Continuity Discipline
- The Security Discipline
- Understanding the Governance Discipline
- The Project and Program Discipline
- The Quality Discipline
- The Organizational Change Discipline
- The Assessment and Audit Discipline
- The Risk and Value Discipline
- The Communication Discipline
- The Marketing and Sales Discipline
- The HR and Workforce Discipline
- The Goals and Metrics Discipline
- The Strategy and Standards Discipline
- The Reporting Discipline
- The Escalation Discipline
- The Monitoring and Control Discipline
- The Policy and Codification
- The Knowledge Discipline
- Understanding the Platform Disciplines
- The Storage Discipline
- The Telecomm
- The Network Discipline
- The Database Discipline
- The Application Discipline
- The Infrastructure Discipline
- The Client Discipline
- The Server Discipline
- The Web and Internet Internet Discipline
- The Documentation Discipline
- The Procedures Discipline
- The Management Tools
- Understanding the IT Life Cycle Disciplines
- The Evaluation Discipline
- The Procurement Discipline
- The Definition Discipline
- The Design Discipline
- The Development Discipline
- The Deployment Discipline
- The Delivery Discipline
- The Decommissioning Discipline
- The Testing Discipline
- The Maintenance Discipline
- The Improvement Discipline
- The Support Discipline
- The Administration Discipline
- The Training Discipline
- Understanding the IT Stakeholder Disciplines
- The User Discipline
- The Customer Discipline
- The Business Unit Discipline
- The Site Discipline
- The End-customer Discipline
- The Supplier Discipline
- Determining Which Disciplines are Relevant to You
Discipline Mentoring: Helping IT People Excel
- Radical Approach
- Discipline Mentoring Program
- The Discipline Mentor
- The Roles and Responsibilities
- I. Thou shalt adhere to a formal program.
- II. Thou shalt see the protégé as a total package.
- III. Thou shalt be a leader.
- IV. Thou shalt be an effective communicator and listener.
- V. Thou shalt be inquisitive.
- VI. Thou shalt be persistent.
- VII. Thou shalt uphold professional and personal values.
- VIII. Thou shalt have a deep inclination to help others.
- IX. Thou shalt be analytical and organized.
- X. Thou shalt have a solid IT or mentoring background.
- The Seven Phases of the Discipline Mentoring Program™
- 1. The Organization Assessment Phase
- 2. IT Professional’s Assessment Phase
- 3. Post-assessment Phase
- 4. Action Plan Phase
- 5. Mentoring Phase
- 6. Ongoing Monitoring Phase
- 7. Post-Discipline Mentoring Program™ Phase
- Defining the Four Levels of Discipline
- Level 1: No Discipline
- Level 2: The Basic Level
- Level 3: The Intermediate Level
- Level 4: The Ultimate Level
- The Ten Commandments for the IT Professional (Protégé)
- I. Thou shalt abide by a contract with yourself.
- II. Thou shalt establish goals.
- III. Thou shalt avoid complacency.
- IV. Thou shalt maintain values.
- V. Thou shalt see yourself as a total package.
- VI. Thou shalt never compare yourself to someone else.
- VII. Thou shalt train the mind to manage your life.
- VIII. Thou shalt manage your life as if it were a business.
- IX. Thou shalt complete all projects/assignments on schedule.
- X. Thou shalt be a willing participant and commit to the program.
IT Politics: A Primer for IT Professionals
- Why Won’t My Work Just Speak for Itself?
- Why is IT Such a ‘Political Hotbed’?
- Politics and Power
- Organizational Politics
- Positional Power
- Formal Hierarchical Position
- Control of Resources
- Whom You Know
- Whom They Know
- Connecting Others
- Developing Political Skills
- Assessing Organizational Culture and Political Climate
- Developing Self-awareness
- Group Awareness
- Group Management
- Conflict Management
- Relationship Management
Performance Management: Helping IT People Excel
- Performance Management—What Is It?
- People Performance Management Systems
- Why Are Companies Not Investing in People Performance Management?
- Addressing Misconceptions and Perceptions
- Executive Attitude
- The Human Resources Management
- Outcome of an Effective People Performance Management System
- Selling People Performance Management Systems Companywide
- People Performance Management for IT People
- People Performance Management System Challenges
- How a Good Performance Management System Benefits IT People
4-S Job Planning Example
- 4-S Job Planning Example
- SMART Goals
Harris Kern’s Discipline Mentoring Questionnaire
- People Management
- Family Issues