Managing IT as an Investment – Table of Content

Partnering for Success

First edition; 191 pages
ISBN: 0-13-009627-X
( by: Harris Kern and Kenneth Moskowitz )

Table of Content

Foreword
Preface
Acknowledgments
Introduction

Chapter 1 : The Maturing of IT as a Business Discipline

• The Value Chain and the Evolution of Information Technology
• The Message: Manage IT as a Strategic Asset
  • Partnering for Success
  • The Importance of Relationships
• Investing in Values

Chapter 2: Consequence-Based Thinking

• Big-Picture Thinking
• Tapping In
• Common Language
  • On the Mark: The Learning Experience Company

Chapter 3 : Partnering

• The Global Matrix-ed Organization
• Business Cases
• Business Teams
• Operating Principles
• Partnering within IT

Chapter 4 : Value Management

• Other Examples of Communication Value
  • Example 1: Analyst Workstation
  • Example 2: Workflow Manager

Chapter 5 : Strategy

• Business Strategy Formation Process
• Enterprise Vision
• Technology Vision
• Strategy
  • Does the Firm Have Adequate Objectives?
• Making Strategy Operational
• The Importance of the Performance Management Process
• How to Measure Progress (Part of Marketing IT)

Chapter 6 : The Small Picture

• Communicating the Small Picture
• How to Translate “Geek Speak”
• Meeting Management

Chapter 7 : Organization

• Alignment with the Business
• Technology Alignment
  • Personal Productivity Services Group
  • Applications Architecture Group
• The Evolution of Alignment
• Personal Productivity Services Group
• Desktop Development Group
• Training Department Evolution

Chapter 8 : Human Capital Management

• Quality of Life
• Recruiting/Hiring
• Transitioning into the Enterprise
• Mentoring for Success
• Managing the Process
• Performance Management Process
• The Organization as a Career

Chapter 9 : Investing in Values

• How We Succeed
  • Values
• Action as Result of Values
• The Hidden Harvest
• Values of the Saturn Car Company
  • Values
  • Mission Statement
  • Results

Chapter 10 : CEO Roles and Responsibilities

• Leadership
• Partnership
• Education
• Flying Solo
• The Leadership, Partnership, Education Model

Appendix A
Sample Business Case Template

• Document Overview
• Document Amendment History
• Project Summary
  • Strategic Rationale
  • Overview
  • Action Steps
• Financial Summary
• Supporting Information
  • Project Team
• Preliminary Requirements
  • Preliminary Project Scope
  • Preliminary Time/Cost Estimates
• Other Considerations
• Assumptions
• Risks
• Sign-Off

Appendix B
Personal Productivity Services Organization Overview

• Desktop Development Group Overview
  • Mission
  • Charter
  • Benefits
• Training Department Overview
  • Mission
  • Charter
  • Benefits
• Help Desk
  • Mission
  • Charter
• Sample Help Desk Customer Service Survey
• Technical Support
  • Mission
  • Charter
• Second-Level Support
  • Mission
  • Charter
  • Benefits
• Applications Architecture Overview
  • Mission
  • Charter
  • Forms of Engagement
  • Roles of Architecture Group
• Architecture Group Involvement

Appendix C
Desktop Development Standards and Procedures

• Project Lifestyle
  • Request Management
  • Gather High-Level Requirements
  • Notifications
• Requirements Gathering and Analysis
  • Role Definition/Notification
  • Gathering Application Requirements
  • Cost/Benefit Analysis/Feasibility Study
• Project Acceptance
  • Project Charter
  • Approval/Communication
• Project Planning
  • List Phases, Activities, and Tasks
  • Identify Resources
  • Publish the Plan
• Design
  • Reminder
  • Documenting the Design
  • Data Flow Diagram
  • Entity Relationship Diagram
  • Structure Chart
  • Naming Conventions
  • Relational Database: What’s the Big Deal?
• Prototyping
  • Technical Feasibility Prototype
  • User Interface and Transaction Flow Prototype
• Scope Freeze
• Testing (End-User Acceptance)
  • Test Plans and Cases
  • Executing the Test Plan
  • Rework
  • Acceptance
  • Pilot Test
  • IT Pilot
  • Parallel Test
  • Training
  • Course and Documentation Development
  • Timing
  • Resources
  • System Administration Tasks
• Support
• Marketing
• Implementation
  • Technical Standards
  • Rollout Plan
• Maintenance/Change Control
• Post-Implementation Follow-Up
  • System Performance
  • Process Performance

Appendix D
Systems Development Contract

• User Responsibilities
  • Project Ownership
  • Dedicated Resources
  • Sign-Off
  • System Change Control
  • Prioritization of Deliverables
  • Time management
• IT Responsibilities
  • Project Ownership Estimates
  • Project Documentation
  • Project Delays
  • Application Prototypes
  • System Testing
  • Time Management

Index

			IT Automation The Quest for “Lights Out”: Data center automation in distributed environments.
			CIO Wisdom Best Practices from Silicon Valley’s Leading IT Experts
			IT Services Costs, Metrics, Benchmarking, and Marketing: Delighting IT customers: your real-world, start-to-finish guide
			CIO Wisdom II More Best Practices from Leading IT Experts
			IT Architecture Toolkit Less theoretical, more practical approach to developing and implementing enterprise architecture.
			IT People Doing More with Less. Best practices for managing the people within the IT organization.
			Data Warehousing Architecture and Implementation: A start-to-finish process for deploying successful data warehouses
			Building Professional Services The Sirens’ Song: A comprehensive guide to creating a professional services organization
			IT Problem Management The complete “best practices” guide to IT problem resolution.
			IT Organization Building a World-Class Infrastructure.
			IT Web Services A Roadmap for the Enterprise: Architectures, platforms, roles, business models, and deployment realities.
			Software Development Building Reliable Systems.
			IT Production Services Building Competitive Advantage: Describes one of the most important functions of an IT infrastructure
			Managing IT as an Investment Partnering for Success: Maximizing the value of technology—and the success of your IT organization.
			High Availability Design, Techniques and Processes: The complete how-to guide for maximizing availability of enterprise systems
			IT Systems Management Design, Implement, and Manage World-Class Infrastructures.
			Technology Strategies Managing technology, value, and change in the new economy.
			Web-Based Infrastructures A 4-D Framework: Maximize the value of your next Web-centered initiative.